Here We Go Again!

Well who would have believed it Floppy struck again! No not the bathroom this time.......the copier. How many buttons does it take to make one double sided copy? Well if you push them all eventually the copier goes into overload and starts pumpimg out blank sheets all over the place and yes you guessed it, what did Floppy say................"We need to call the maintenance guy!" I nearly lost it!!!! So I asked "Is that always your answer?" Needless to say we did not. I turned it off and let it reset itself and suggested that when something doesn't work you dont just keep pressing buttons.....mine or the machines. Oh the glamor!!!!!

Eat Your Heart Out Oprah!

Yes the job has reached such pinnacles of glamor we will now have star the likes of Oprah begging to be us, if only for the day! Yesterdays senario shows that this job has reached the top in everyway!!!! One coworker whom for reasons of privacy we will call Floppy comes out of the rest room squeaking for a plummer. It would appear Floppy and her bodily functions have stauffed a complete roll of toilet paper down the comode and it is now backed up and covering the floor!  And I mean everything........so pleasant! Did she think of the curtesy flush half way through? No she obviously just kept on going!!!!  More and more paper, enough to keep an entire village going for a week! How big was the job you ask- well it was........... I'll leave that to your imagination!Well after numerous plungings, a wire coat hanger and an entire bottle industrial strength drano the clog was shifted and Floppy squeaks "Thanks for helping"........................really? How old do you have to be? Yes we've all clogged the toilet but do you really call a plummer straight away? Was this in my job discription or is it just a side benefit of working with Floppy and the muppets? Like I said eat your heart out Oprah, my life is glamorous!!!!!!!! 

Taking responsibility

At what point does the responsibility fall onto the client?  There are calls from people wanting to know if we get notifications on dangerous traveling conditions in contries even though they didn't book anything with us.  Do you not watch the news people?  If you can't keep yourself educated on the country you are visiting then maybe you shouldn't be traveling there.  Another example would be:  Client's have gotten numerous invoices and now have documents and it is now only 2 days away from travel just to call and say "Oh I just saw that you need my legal name?"  YES!!!!! I need your legal name I told you that the first time!  Now let me work miracles and see if that tour company will change everything for you!  And no it isn't my fault.

Saturday!

It is 10.41am and I have been sitting here since 830am without a single call, walk in or customer. All the sensible people are home in bed, shopping or getting ready for football. Football the all important religion of the southern states. The muppets are not here today and nor is animal so with no customers and none of them it is quiet..............no it is dead!  As the morning moves along so they will appear, bedheaded and clad in their favorite fleece or jammies expecting us to stay just a little longer because they couldn't get their lazy butts out of bed and they have been meaning all week to make their insurance payment or check on those flights for Thanksgiving that were so expensive on line but maybe we could beat the price..

10c Hooker

There are days in this glamorous job of ours you can end up feeling like you are selling your soul or body for a sale! Yes this is how I make my living, and I love to make a big sale but sometimes it is so much like, well how can I put it? Bending over and taking one for the team!!!! Why is that I wonder? i somehow think that can be our own fault.....we are too willing to help and loose sight of our selves. Oh now I'm getting deep!!!!!!!!!! Bad week I guess....demanding clients and "the Animal" is off her meds again :)
Why do airlines give customers frequent flyer miles....? It's not like they make it easy for them to use them, in fact it becomes almost impossible. I think I can say I hate airlines :)

Bathroom Etiquette

Not really a post about our job but about work in general.  Who knew the bathroom was a place to conduct business while doing your business?   Not me.  Not sure if the person on the other end would want to know that as well.  Also I know there are those of us not myself but there are some who just don't wash there hands after they go to the  bathroom.  But on that one time you come out of the bathroom and you see a coworker standing there wash your hands!!!  YUCKY!!!  That's all for the personal grype for today.

Have a great day.

Things Happen For A Reason

Well the muppets have returned and reinforced the question as to why there is no law about them traveling. Between ATV wipe outs, agents tripping or passing out in public and questionable bedroom arrangements, it really needs to be enforced! It was by all accounts "gruelling"! I here next year they are staying State side. I doubt if they will be any safer!!!
I am all for being an informed shopper but do you tell your banker, doctor or dentist how to do their job? Then why is it people feel at liberty to treat their travel agents like uneducated morons who know nothing!
Let me tell you.........most, and I emphasize most have travelled fairly extensively and are required to constantly get further education and re vamp their knowledge. They have to know government regulations, TSA rules, insurance rules as well as resort and cruise information. All that and keep up with the latest and greatest offers out there, and all that for a wage your banker would laugh at. We do it because we have a passion for travel and visiting far away places. Make use of our knowledge and give us the benefit of the doubt we are on your side, we want you to have a good time and we do know what we are talking about for the most part!!!!!!

Monday, Monday!

I have come to the deciscion people don't think that we talk to each other. It is not unusual for one client to contact all the agents in the office for the same information....and then book it on line! Some will behave like it is only you they are talking to and then do the same with another agent, or tell you one thing and another agent another. We do talk to each other......quite a lot really! We compare horror stories and often realize we have all spoken to the same idiot on the same day. We understand shopping for prices, sure do that, it is ok but do it at another agency because we are all looking at the same thing in this office. We do have sales levels we have to reach so don't try to play us off against each other because it does no one any good especially you. It is what it is and the price we quote is not going in our pockets, we are agents who sell you products offered by companies we deal with. Some are better than others but we really do care about you getting value for money. Treat us kindly...............we are the ones who book your seats on the plane and there is always space on the back row!!!!!!!!

On the spot pricing

While at a party one evening the awful small talk starts and I am asked "so what do you do?"   I am a travel agent.  I am then bombarded with all the questions.  Oh that must be so fun.  I bet you get great discounts.  We are thinking about taking a cruise next year to Alaska any idea how much that would be.  I  am sorry to say that I have no idea how much a cruise to Alaska is or how much a plane ticket will be next year to go see your mom in Montana.  I don't have prices stored in my brain on every traveling itinerary.  If you want to know a price of something take my card and call me or come in.  Wow what a concept.  Would you ask a doctor you meet at a party how much a surgery would be?  I think not!

What Is Romantic?

We are travel agents not mirical workers! This is a statement of fact. If the airline tells you the flight is sold out we don't have a secret to sneak you on the flight, unless you weigh less than 50lbs and are very flexible!
We do not know where you would consider romantic, because what we might think is romantic may not float your boat. We can make suggestions but please don't get pissey if we don't just solve your problems in one second. You are going to have to answer questions OK?
On other subjects there are certain people whom should never, I repeat never be allowed to drink coffee!!! When they suffer from verbal diarrhea already it is like adding ex lax to the mix!!!
We must say however peace reigns eternal as the muppets have left on their trip and we can only presume  all made it safely on to their flight and are now in the process of torturing those poor unsuspecting Mexicans.
Rigamortis has set in to the office but all is well. No crazies other than the usual staff members!

Where Shall I Start?

There should be a law against muppets traveling. No one else has ever traveled and certainly never suffered the indignities of not being served food on a two hour flight or having to pay resort fees! Please a moment of silence for those poor unsuspecting Mexicans who will have to deal with this group of free loaders for four days>>>>>
Fashion in the office continues to be a point of interest and excitement. This  Falls latest look is plaid shirt, broomstick skirt and hiking boots. Not everyone can carry it off but our customer this morning completed it with striped socks! Such a bold statement!!
On the subject of pet peeves here's one. Phone call- " We booked our cruise through Carnival and our air through Southwest, can you get us a discount on transfers?".........................Nope can't do that. Why? Because we don't want to..........call Carnival. But they cost too much.............sorry! Why would you do that? Would you buy a car at one place your gas at another and expect somneone else to give you a free oil change? Think people!!!!!

Beat The Price

One of my biggest dislikes of this business is playing beat the internet!  So far today I have had 3 calls with the dreaded words "I found this on the website what can you get it for?"   Well honey I am not here to play beat the internet.  My price won't be cheaper but it will have all the taxes included and will be accurate.    Have fun when something goes wrong and you are calling 1-800 no one cares at those wonderful bargin internet sites.  Who will be there to help you then?  Not me!!