Looneys on the loose!

Things do not improve as far as the number of loosers per square inch! Got a great call this morning. Quick background; client comes in just days before bad weather is predicted and wants to get out of town. I find a package, show it to them, book it they pay for it, I get documents and off they go. The call this morning, the plane was delayed because of icing, when they got to their connecting city they only had 35 minutes to make their connection and missed it. The airline re accomodated them on a later flight. They only had to wait 5 hours. On their return they lost track of days and arrived at the airport a day early. The airline had space so said they could fly for $300 fee. They flew home.Today she calls because she wants to get some money back! It was no ones fault that the weather was bad and they reaccomodated them even though they lolly gagged through the airport and whose fault was it they did'nt know what day it was? What was in those drinks and did they ever sober up while they were there? Please people stop acting like muppets and take charge of your selves and stop blaming everyone else!!!!!